Diamond Bank Plc has again, raised the bar in customer service delivery in the financial services sub-sector, with the opening to customers of its flagship branch at Ajose Adeogun Street, Victoria Island, Lagos.
The ultra-modern branch, a four-storey complex, is structured to deliver twenty-four-seven full banking services to customers, and is fitted with world-class facilities like e-centre for electronic financial transactions, lounge for exclusive banking, Internet access for Internet banking among others. All the bank’s different categories of financial services; private banking, corporate banking, retail banking etc are available in the newly-launched branch.
Speaking at the opening ceremony, Dr. Alex Otti, Group Managing Director/Chief Executive Officer said, the bank has projected further into the future of banking in Nigeria by developing the edifice that can conveniently serve all the categories of customers of the bank.
“Diamond Bank has gone into the future to develop a holistic banking hall that can serve all the needs of customers. The branch has the following facilities; an e-center for electronic financial transactions, a lounge for exclusive banking amongst others. It is a new generation branch where customers’ interests are best served. Diamond Bank has brought tomorrow’s bank to her customers today.”
Some of the bank’s high-profile customers that graced the occasion expressed their excitement at the innovation by the bank, adding that the futuristic nature and customer centric approach adopted by the bank would make it the toast of customers.
Engineer Mutiu Sunmonu, Managing Director, Shell Petroleum Development Company of Nigeria Limited (SPDC) noted that by creating and launching the branch, Diamond Bank has actually peeped into the future and solved problems that the current banking services generates for customers.
“This for me is a dream come true. I have been looking forward to banking being done in the most modern manner and what I am seeing here gives me joy. It shows that banking in Nigeria is really transforming and improving in their quality offering. I want to thank Diamond Bank for leading this revolution.”
Reiterating Sunmonu, Chief Ephraim Faloughi, Chairman, Sovereign Trust Insurance Plc, a long-standing customer of the bank, stated that the flagship branch has become a prototype of banking hall, which should be considered as a minimum standard in the country’s banking industry.
“The bank has shown that the banking hall needs to be comfortable for the customers. The bank can be described as the next generation bank. The branch can be described as a model corporate one-stop shop for all financial services.”
Other personalities that graced the occasion included Chief Mrs. Stella Okoli, Chairperson, Emzor Pharmaceuticals Nigeria Limited; Mrs Uju Ifejika, Managing Director, Brittanica-U Nigeria Limited among others.